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Record learning outcomes

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: nasal conditions

This Train Your Team checklist provides support and information to run a team training session on nasal conditions.This content can also be used for your own CPD.

Reflection

• Am I able to describe the differences between allergic and non-allergic rhinitis and the causes of each type?
• Am I clear about the cautions for nasal products containing ephedrine and pseudoephedrine?
• Can I explain the differences between short and long-acting topical decongestants?
• Am I up-to-date on the place of drug-free nasal preparations for the treatment of nasal conditions?
• Do we give clear advice on the appropriate and short-term use of nasal decongestants, such as oxymetazoline or xylometazoline?
• Do my assistants understand the rationale and evidence base for the nasal preparations stocked in the pharmacy?

Training checklist

Ensure support staff understand the following key points:

• Allergic rhinitis can be caused by pollen, pet dander and house dust mites
• The signs and symptoms of sinusitis and how long they are likely to last
• The meaning and impact of post-nasal drip
• How decongestants work
• The potential for misuse of products containing ephedrine and pseudoephedrine
• Questions to ask the customer before recommending a nasal product
• Nasal products suitable for children of different ages
• The cautions and contraindications for nasal decongestants
• When to refer to the pharmacist.

I will:

• Evaluate our products for nasal conditions and ensure they are displayed effectively
• Ensure that my assistants know which support groups are relevant to customers suffering from nasal conditions
• Update my knowledge on the evidence base for complementary options for nasal conditions
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.